Verbal conversations, whether in customer service, sales, or team meetings, are inherently subjective. This subjectivity makes it challenging to extract consistent and actionable insights, as different individuals may interpret the same conversation differently. Furthermore, coaching based on these subjective communications often requires significant time and effort, diverting attention from other productive activities within the organization.
MavAI faced the challenge of finding a way to objectively analyze these in-person interactions, enabling consistent insights and efficient coaching. The goal was to reduce the time investment required while improving the quality of feedback and development for individuals involved in these conversations.
“The Singular Agency team has successfully defined the app's architecture and best practices. The team supplies strong project management and communicates effectively. The client has been impressed with Singular Agency's organization, quick turnaround time, and flexibility throughout the process.”
“Singular Design delivered a fully functional feature that could be easily shared and tested with other stakeholders. The team met expectations and had great communication skills. Their focus on the client’s core needs enabled them to deliver an intuitive product that had a great value-add to users.”
“Singular Design developed an MVP that met the client's expectations. The team also created the app's second version design based on the client's pivot and delivered progress two times a week. Singular Design was proactive and had a project management platform that was a great tool for the client.”