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Industry
Hospitality Training
Web App

Ediphi trains hospitality teams with VR and AI. Singular built the platform enterprises use to track progress, certifications and skills gaps.

01

The starting point

Ediphi builds VR and AI training for the hospitality industry — but their enterprise clients had a problem underneath the training itself: no way to see it.

A hotel chain with thousands of employees across dozens of countries had no single view of who'd been trained, who was certified, and where the skills gaps were. The training was happening, the visibility wasn't.

The training was happening. The visibility wasn't.

02

Where the work was actually breaking down?

The challenge was scale. Tracking training compliance for a handful of people is easy. Doing it across thousands of employees, in locations all over the world, with different roles and certification requirements — that's where it fell apart:

Scale

Tracking compliance for a handful of people is easy — across thousands of employees worldwide, it fell apart.

No central system

Without one, compliance was a guessing game with no reliable way to know who was current.

Different roles, different requirements

Certification requirements varied across roles and locations, adding more to track.

Problems surfaced too late

Locations falling behind weren't visible until it became a problem.

Without a central system, compliance was a guessing game: no reliable way to know who was current, who was overdue, or which locations were falling behind until it became a problem.

03

What Singular built

We built the central management platform that sits underneath Ediphi's training: a single place for enterprises to see and manage it all.

Training progress and certifications — Tracked across every global location in one view.

AI-driven skill-gap analysis — Surfacing where teams are strong and where they need development, automatically.

Compliance at a glance — Who's current, who's overdue, which locations need attention — without the manual chase.

We built the interface, the workflow, and the data underneath it as one connected system, not three parts bolted together.

That's what keeps it clear for the enterprises using it and manageable at global scale.

Evidence

What it produced

Training visibility at global scale

Major hotel chains can now track certifications and skill gaps across thousands of employees in one place.

Compliance became manageable

What used to be a guessing game now has a clear, current view teams can act on.

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Common Questions

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Who did this work

About Singular

Every case study on this site documents work delivered by the Singular team. We publish them under the company rather than under an individual byline, because the engagements are run by a team and the company is what stands behind the claims.

Singular InnovationSt. Petersburg, FLClient: EdiphiDiscipline: Web AppClient type: BusinessRecorded outcome: Global ScaleDelivered by: Singular Innovation
Ediphi — Case Study | Singular