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Industry
Consumer Goods Distribution
Web App

An AI CRM that links sales and buying, for faster door sales and happier customers.

01

The starting point

Globales had a classic growing-pains problem: their field sales team and their procurement team were working from different information.

Sales knew what was moving. Procurement ordered on their own timeline. The two never really connected, so the company kept running out of the things customers wanted, while the data that could have predicted it sat unused in the sales team's world.

It wasn't a forecasting failure. It was a wiring failure.

02

Where the work was actually breaking down?

The gap was between two teams that should have been in sync and weren't. Sales data lived in one place, procurement decisions in another, with a manual, delayed handoff in between:

Sales data, siloed

What was moving in the field never made it to the people ordering inventory.

Procurement, on its own clock

Orders went out on a fixed schedule, not on what the data actually signaled.

A manual handoff

The connection between the two teams depended on someone noticing and passing it along.

Too late by the time it was noticed

Orders went out slowly, shelves went empty, and sales were lost to stockouts the data had already predicted.

It wasn't a forecasting failure. It was a wiring failure — the right information never reached the people making the buying decisions in time.

03

What Singular built

We built an AI-powered CRM that finally connected sales and procurement into one system.

Predicts inventory needs — From real sales trends, instead of guessing or reacting too late.

Triggers procurement orders automatically — The moment the data signals a need, the order moves — no manual handoff.

Keeps sales and buying in sync — One source of truth both teams work from.

We built the interface, the workflow, and the data underneath it as one connected system, not three parts bolted together.

That's what keeps it clear for the teams using it and dependable for the people who run it.

Evidence

What it produced

40% fewer stockouts

The AI caught inventory needs before shelves went empty.

Faster sales cycle

With the right stock on hand and procurement moving automatically, deals closed quicker.

Ready to fix the wiring in your own operation?

Bring the bottleneck. We'll help you map the fastest path to a governed, working system.

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Common Questions

Questions buyers ask before they move forward.

Who did this work

About Singular

Every case study on this site documents work delivered by the Singular team. We publish them under the company rather than under an individual byline, because the engagements are run by a team and the company is what stands behind the claims.

Singular InnovationSt. Petersburg, FLClient: GlobalesDiscipline: Web AppClient type: BusinessRecorded outcome: 40% Less StockoutsDelivered by: Singular Innovation
Globales — Case Study | Singular